At MCLGames, we are committed to providing a secure and fair environment for our users to enjoy rummy. This Fair Play Policy is a crucial part of our Terms of Service and ensures that all games on our platform adhere to high standards of fairness, competition, skill, and sportsmanship.

1. Fair Play Violations

A Fair Play Violation refers to any activity that undermines the integrity of the game, including but not limited to:

1. Manipulation: Any attempt to unfairly influence the outcome of a game.
2. Fraudulent Activity: Engaging in illegal, fraudulent, or unfair activities.
3. Money Transfer: Activities solely intended to transfer funds between accounts.
4. Collusion: Collaboration between players to achieve a predetermined result.
5. Prohibited Conduct: Actions outlined in Section 2 below.

By using our platform, you agree not to engage in any Fair Play Violations. Violators will face consequences as outlined in Section 3.

2. Prohibited Conduct

The following actions are strictly forbidden on MCLGames:

1. Multiple Accounts: Using more than one account to play the same game.
2. External Assistance: Relying on any external help to play a game.
3. Impersonation: Pretending to be someone else or misrepresenting your identity.
4. Unauthorized Access: Accessing another user’s account without permission.
5. Funds Misrepresentation: Misleading the source or identity of funds.
6. Deliberate Losses: Intentionally losing to transfer winnings to another user.
7. Cheating Tools: Using cheats, bots, hacks, or any unauthorized software.
8. Spam and Unlawful Content: Spreading spam or illegal content on the platform.
9. Money Laundering: Using the platform for illicit financial activities.
10. Offensive Content: Uploading racist, vulgar, or unlawful content.

Accurate KYC documentation is mandatory, and any submission of false or forged documents will lead to immediate account termination and legal action.

3. Consequences of Fair Play Violations

We monitor all games on the platform for Fair Play Violations. If a violation is detected:

1. Account Actions: Your account may be frozen, including all funds, pending investigation.
2. Banning: Users found guilty may be permanently banned, and their funds may be frozen.
3. Investigation: We will investigate the violation, which may result in forfeiture of funds, penalties up to ₹10,000 or three times the entry fee (whichever is higher), and legal action.
4. Remedies for Affected Users: We will seek to recover losses for genuinely affected users from the violator’s frozen funds.

4. Redressal for Affected Users

If you are affected by another player’s Fair Play Violation:

1. Reporting: Report the violation within 72 hours via email to support@MCLGames.com or through our help section.
2. Investigation: We will investigate and, if valid, refund your entry fee within 14 days as per our cancellation and refund policy.

5. Security Measures

MCLGames employs several security measures to ensure fair play:

1. 24/7 Monitoring: Our team and technology monitor all games for violations.
2. RNG Certification: We use an RNG algorithm certified by iTech Labs to ensure fairness.
3. Anti-Collusion: We have anti-collusion systems, including randomized seating and anti-fraud algorithms.
4. Encryption: All player information, including cards, is encrypted.
5. Auto-Alerts: Our system raises alerts for any signs of Fair Play Violations.

6. Game Cancellation and Refund Policy

If a cash game is cancelled due to a technical error or a Fair Play Violation:

1. Points Rummy Cash Games: Entry fees for genuinely affected users will be refunded, while violators forfeit their fees and may face penalties.
2. Pool/Deals Rummy Cash Games & Tournaments: Entry fees and rebuy amounts for genuinely affected users will be refunded, while violators forfeit their fees and may face penalties.

Refunds will be processed within 14 days of a valid request.

Note: This Policy is subject to periodic review and updates. Users are advised to review it regularly.